We have a 60-day return policy, which means you can request a return within 60 days of receiving the item. To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase. To begin returns, you can contact us at SALES01@GUOBUYCN.COM. If your return is accepted, we will send you a return shipping label along with instructions on how and where to ship the package. Items sent back to us without first requesting a return are not acceptable. If you have any return questions, you can contact us at SALES01@GUOBUYCN.COM.


Damage and Problems Please check your order when you receive it and if the item is defective, damaged or you receive the wrong item, please contact us immediately so that we can evaluate the problem and correct the problem.

Exceptions/Non-returnable Goods Certain types of goods cannot be returned, such as intentionally damaged goods (such as special orders or personalised goods) If you have any questions or concerns about a particular item, please contact us
Exchange The quickest way to ensure you get what you want is to return the item you own, and once you accept the return, purchase the new item separately.

Refund We will notify you once we have received and reviewed your return and let you know if your refund has been approved. If approved, you will be automatically refunded through the original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue a refund.

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